Privacy Policy
Metanoia Cryo and Massage
Privacy Policy and SMS Terms
Effective Date: August 5, 2026
Metanoia Cryo and Massage (“Metanoia,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:
Visit our website at https://metanoiawv.com/
Submit a contact, consultation, or appointment form
Schedule or manage an appointment
Purchase a service, package, or gift card
Communicate with us by phone, email, or text message
Visit our location or receive one of our services
By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
Important Notice Regarding Text-Messaging Data
Metanoia Cryo and Massage does not sell, rent, or share mobile phone numbers, SMS opt-in information, or text-message consent records with third parties or affiliates for their independent marketing or promotional purposes.
SMS information may be provided to service providers only when necessary to operate our messaging program, manage appointments, provide requested services, maintain consent records, or comply with the law.
Mobile opt-in information will not be shared with third parties for marketing purposes.
1. Information We Collect
The information we collect depends on how you interact with us.
Personal and Contact Information
We may collect information such as:
Your name
Email address
Mobile or telephone number
Mailing or billing address
Preferred method of communication
Information included in messages or inquiries you send to us
Appointment and Service Information
When you request or receive a service, we may collect:
Requested service
Appointment date and time
Provider preferences
Appointment history
Cancellation and no-show information
Service preferences
Notes related to your appointment
Customer feedback or reviews
Health and Intake Information
Because we provide massage, cryo therapy, light therapy, dry-float experiences, and related wellness services, we may ask you to provide information relevant to determining whether a service is appropriate for you.
This information may include:
Health conditions
Injuries
Allergies or sensitivities
Pregnancy status
Medications
Recent surgeries
Treatment preferences
Other information disclosed through an intake, waiver, or consent form
Please provide only information that is accurate and reasonably necessary for the requested service.
Metanoia Cryo and Massage is a wellness-service business. Information submitted through a general website form should not be used to request emergency medical assistance.
Payment and Transaction Information
When you purchase a service, appointment, package, membership, or gift card, payment information may be collected and processed by us or by a third-party payment or booking provider.
This information may include:
Payment-card details
Billing address
Transaction amount
Purchase date
Gift-card information
Payment status
Refund or dispute information
Metanoia may not directly receive or store complete payment-card numbers when payments are processed through a third-party provider.
SMS and Email Consent Information
When you agree to receive text messages or marketing emails, we may collect:
Your mobile number or email address
The date and time consent was provided
The form, webpage, or method used to provide consent
The type of communications authorized
Records of messages sent
Opt-out or unsubscribe requests
Records showing changes to your communication preferences
Website and Device Information
When you visit our website, certain information may be collected automatically, including:
Internet Protocol address
Browser type
Device type
Operating system
Referring webpage
Pages viewed
Date and time of visits
General website interactions
Approximate location derived from an IP address
Cookie and similar technology identifiers
Information from Third-Party Platforms
We may receive information from third-party platforms used for:
Online booking
Appointment reminders
Gift-card purchases
Payment processing
Website hosting
Website analytics
Maps and directions
Customer communications
The information received will depend on your use of the third-party platform and its privacy settings and policies.
2. How We Collect Information
We may collect information:
Directly from you
Through website forms
During appointment scheduling
Through intake and consent forms
During phone, email, or text conversations
When you purchase a service or gift card
Automatically through website technologies
From booking, payment, messaging, or other service providers
When you post a review or communicate through a social-media platform
3. How We Use Your Information
We may use collected information to:
Respond to questions and consultation requests
Schedule, confirm, change, or cancel appointments
Determine whether a requested service may be appropriate
Prepare for and provide requested services
Process payments and transactions
Deliver gift cards, receipts, or purchase confirmations
Send appointment reminders and service-related updates
Provide customer support
Maintain client and appointment records
Administer cancellation and no-show policies
Personalize your experience
Improve our services and website
Analyze website performance and usage
Maintain records of consent and communication preferences
Prevent fraud, misuse, and security incidents
Protect the rights, safety, and property of our clients, staff, and business
Comply with legal, regulatory, accounting, and recordkeeping requirements
Send marketing communications when permitted and when appropriate consent has been provided
We will not use SMS opt-in information to authorize unrelated third-party marketing.
4. SMS Messaging and Consent
This section applies when you voluntarily provide your mobile number and agree to receive text messages from Metanoia Cryo and Massage.
Depending on the consent you provide, text messages may include:
Consultation follow-ups
Appointment confirmations
Appointment reminders
Scheduling changes
Service updates
Customer-support messages
Payment or transaction notifications
Requests for feedback
Promotional offers
Message frequency varies depending on your appointments, requests, and interactions with us.
Consent to receive promotional text messages is not a condition of purchasing goods or services.
Providing a telephone number without checking an SMS consent box or otherwise expressly agreeing to receive text messages does not automatically authorize promotional SMS messages.
5. SMS Opt-Out and Help
You may withdraw your consent to receive text messages at any time.
To unsubscribe, reply STOP to a text message from Metanoia Cryo and Massage.
You may also use another clear request indicating that you no longer want to receive messages, including:
CANCEL
END
QUIT
REVOKE
OPT OUT
UNSUBSCRIBE
After submitting an opt-out request, you may receive one final message confirming that the request was received. No additional messages covered by that request will be sent unless you later provide new consent.
For assistance, reply HELP or contact us at 304-767-1776.
We will process reasonable requests to revoke consent within the period required by applicable law.
6. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
Metanoia Cryo and Massage is not responsible for fees or charges imposed by your wireless provider.
Message delivery is subject to carrier availability and network conditions. Wireless carriers are not responsible for delayed or undelivered messages.
7. How We Disclose Information
We do not sell or rent personal information.
We may disclose information in the following circumstances.
Service Providers
We may provide information to companies that perform services on our behalf, such as:
Appointment-booking providers
Payment processors
Gift-card providers
SMS and email platforms
Website hosting providers
Website developers and support providers
Analytics providers
Customer-management systems
Professional advisers
Data-storage and security providers
These providers may use information only as permitted by their agreements with us and as necessary to provide their services.
SMS opt-in information and consent records will not be provided to these companies for their own independent marketing.
Legal and Safety Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with a law, regulation, subpoena, court order, or legal process
Respond to a lawful government request
Protect the safety of a client, employee, provider, or other person
Detect or prevent fraud, abuse, or unlawful conduct
Enforce our agreements and policies
Establish, exercise, or defend a legal claim
Business Transactions
Information may be transferred as part of a proposed or completed merger, sale, reorganization, financing, acquisition, or transfer of some or all of the business.
Any recipient would be permitted to use the information only in accordance with applicable law and the privacy commitments associated with the transferred information.
With Your Direction or Consent
We may disclose information when you direct us to do so or separately consent to the disclosure.
8. Booking, Payment, and Gift-Card Providers
Our website may use third-party platforms to provide online booking, payment, appointment-management, and gift-card services.
When you interact with an embedded tool, widget, or external platform, that provider may collect information directly from you. The provider’s collection and use of information are governed by its own privacy policy and terms.
We encourage you to review the privacy policy presented by the applicable provider before submitting payment, health, appointment, or other personal information.
9. Cookies and Similar Technologies
Our website and its service providers may use cookies, pixels, scripts, local storage, and similar technologies.
These technologies may be used to:
Enable essential website functions
Remember user preferences
Maintain website security
Understand how visitors use the website
Measure website traffic and performance
Improve website design and content
Support embedded services, maps, booking tools, or videos
Detect technical problems
Some cookies may be placed by third-party services embedded in the website.
You can control or delete cookies through your browser settings. Blocking certain cookies may affect the operation of the website or prevent embedded features from working correctly.
10. Website Analytics
We may use analytics services to understand how visitors interact with our website.
Analytics providers may collect information such as:
Pages visited
Time spent on a page
Links selected
Browser and device information
General geographic region
Referring website
Website errors or performance data
Analytics information may be aggregated or de-identified. Third-party analytics providers may process information under their own privacy policies.
11. Third-Party Links and Embedded Content
Our website may contain links to or embedded content from third parties, including:
Booking platforms
Payment processors
Gift-card platforms
Google Maps
Social-media websites
Review platforms
Other external websites
Selecting a link or using an embedded feature may allow the third party to collect information.
Metanoia Cryo and Massage does not control and is not responsible for the privacy, security, content, or data-handling practices of independent third parties. Please review their policies before providing personal information.
12. Data Security
We use reasonable administrative, technical, and physical measures intended to protect personal information from unauthorized access, disclosure, alteration, misuse, or destruction.
The safeguards used may vary depending on:
The sensitivity of the information
How the information is collected
Where it is stored
Which service providers process it
The costs and availability of appropriate safeguards
No website, storage system, transmission method, or electronic communication is completely secure. We cannot guarantee absolute security.
Do not send Social Security numbers, complete payment-card numbers, passwords, or other highly sensitive information through a general contact form, standard email, or text message.
13. Data Retention
We retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain appointment and client records
Complete transactions
Manage communication preferences
Resolve disputes
Enforce agreements
Meet tax, accounting, insurance, professional, and legal requirements
Protect against fraud and misuse
Retention periods vary depending on the type of information and the reason it was collected.
When information is no longer reasonably required, we may delete, de-identify, or securely dispose of it, subject to applicable law and technical limitations.
14. Your Privacy Choices
Depending on applicable law and the nature of your request, you may ask us to:
Confirm whether we maintain personal information about you
Provide access to certain personal information
Correct inaccurate information
Update your contact details
Delete certain information
Withdraw consent
Change your communication preferences
Opt out of marketing emails
Opt out of text messages
Ask questions about how information is used or disclosed
Certain requests may be denied or limited when information must be retained for legal, accounting, safety, fraud-prevention, transaction, or recordkeeping reasons.
We may need to verify your identity before completing a privacy request.
To submit a request, contact us using the information provided at the end of this policy.
15. Email Marketing Choices
Marketing emails will include an unsubscribe link when required.
You may unsubscribe by:
Selecting the unsubscribe link in a marketing email
Contacting Metanoia Cryo and Massage directly
Updating your communication preferences when such an option is available
Even after you unsubscribe from marketing emails, we may continue to send non-promotional communications concerning appointments, transactions, account security, or requests you initiated.
16. Do Not Track Signals
Some browsers offer a “Do Not Track” setting.
Because there is no universally accepted standard governing how websites must respond to every Do Not Track signal, our website may not respond to such signals consistently.
You may still manage cookies and tracking technologies through your browser or device settings.
17. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13.
We do not knowingly collect personal information online directly from a child under 13 without appropriate authorization from a parent or legal guardian.
A parent or guardian who believes that a child has provided personal information without permission should contact us so that we can review and, when appropriate, delete the information.
Minors receiving services may be subject to separate parental-consent, guardian-presence, intake, and eligibility requirements.
18. Health Information
Health-related information collected by Metanoia may be sensitive personal information.
We use this information to evaluate service suitability, personalize services, support client safety, maintain required records, and comply with applicable obligations.
Metanoia Cryo and Massage does not represent through this Privacy Policy that it is a healthcare provider or an entity covered by the Health Insurance Portability and Accountability Act, commonly known as HIPAA.
However, we recognize the sensitive nature of health-related information and intend to handle it using safeguards appropriate to its sensitivity.
19. Payment-Card Information
Payment-card information may be processed by an independent payment provider rather than stored directly by Metanoia Cryo and Massage.
The payment provider’s handling of your payment information is governed by its own privacy and security practices.
You should not send complete payment-card information through standard email, text message, or a general website contact form.
20. Reviews and Public Content
When you voluntarily post a review, testimonial, social-media comment, photograph, or other public content, that information may be visible to the public.
Do not include sensitive health, payment, or personal information in publicly accessible posts.
We will obtain any consent required before using a private client communication, identifiable photograph, or testimonial in Metanoia’s marketing.
21. Data Breaches and Security Incidents
If we discover a security incident involving personal information, we will investigate and take actions that we consider appropriate under the circumstances.
When required by applicable law, we will provide notice to affected individuals, regulators, or other appropriate parties.
22. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
Our business practices
Website functionality
Services
Technology
Service providers
Legal or regulatory requirements
The revised policy will be posted on this page with an updated effective date.
Your continued use of the website after an update means that the revised policy applies to information collected after the new effective date, to the extent permitted by law.
23. Contact Information
Questions, requests, or concerns regarding this Privacy Policy may be directed to:
Metanoia Cryo and Massage
3959 Teays Valley Road
Hurricane, WV 25526
Phone: 304-767-1776
Consent
By using our website or voluntarily submitting information, you acknowledge that you have reviewed this Privacy Policy.
Where consent is legally required—such as consent for certain promotional text messages—consent will be requested separately and will not be inferred solely from general website use.