Welcome to the website of Metanoia Cryo and Massage. These Terms and Conditions govern your access to and use of this website, including its forms, booking features, content, and related online services.

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you do not agree with these Terms, please discontinue your use of the website.

1. Company Information

This website is operated by Metanoia Cryo and Massage.

Address:
3959 Teays Valley Road
Hurricane, WV 25526

Phone: 304-767-1776

These Terms apply to your use of the website and to appointments, consultations, inquiries, or other services requested through the website.

2. Use of the Website

You agree to use this website only for lawful and legitimate purposes.

You may not:

Use the website in violation of any applicable law or regulation

Attempt to gain unauthorized access to the website, its server, or connected systems

Interfere with the website’s security, availability, or operation

Introduce viruses, malicious code, or other harmful technology

Use automated tools to scrape, copy, or collect website content without permission

Impersonate another individual or misrepresent your identity

Submit false, incomplete, or misleading information through a booking or contact form

Use the website to harass, threaten, defraud, or harm another person

Copy or commercially exploit website materials without written permission

Metanoia Cryo and Massage reserves the right to restrict or terminate access to the website when misuse, unlawful conduct, or a violation of these Terms occurs.

3. Website Information

The information presented on this website is provided for general informational purposes.

Although we make reasonable efforts to keep website content accurate and current, we do not guarantee that every description, price, image, availability listing, or other item of information will always be complete, accurate, or up to date.

Website content may be corrected, revised, removed, or updated at any time without prior notice.

4. Services

Metanoia Cryo and Massage provides wellness services that may include:

Massage

Light therapy

Dry float services

Cryo therapy

Consultations and related wellness services

Available services, providers, session lengths, pricing, eligibility requirements, and appointment times may change.

Information provided on the website does not guarantee that a particular service, provider, or appointment time will be available.

5. Health and Wellness Disclaimer

The information on this website and the services offered by Metanoia Cryo and Massage are not intended to replace professional medical advice, diagnosis, or treatment.

Nothing on this website should be interpreted as a medical diagnosis, medical recommendation, or guarantee of a particular health result.

You should consult a qualified healthcare professional before receiving a service if you:

Have an existing medical condition

Are pregnant or may be pregnant

Have recently undergone surgery

Have a cardiovascular or circulatory condition

Have a skin condition, infection, injury, or open wound

Use a pacemaker or other implanted medical device

Are taking medication that may affect your eligibility for a service

Have been advised by a healthcare professional to avoid massage, heat, cold, light, pressure, or similar wellness services

Are uncertain whether a service is appropriate for you

You are responsible for providing complete and accurate information regarding relevant health conditions, medications, injuries, allergies, sensitivities, and other circumstances that may affect your appointment.

Metanoia Cryo and Massage and its providers may decline, discontinue, postpone, or modify a service when they reasonably believe doing so is necessary for safety, professional, or legal reasons.

Individual experiences and results vary. No specific outcome is promised or guaranteed.

6. Emergencies

Metanoia Cryo and Massage does not provide emergency medical care.

Do not use the website, a contact form, email, text message, or online booking tool to request assistance for a medical emergency. Call 911 or seek immediate care from an appropriate medical provider.

7. Appointment Requests and Online Booking

Appointments may be requested through the website, by phone, or through a third-party booking platform.

Submitting a booking form or appointment request does not guarantee that the requested date, time, provider, or service is available. An appointment is confirmed only after you receive confirmation from Metanoia Cryo and Massage or its authorized booking provider.

You agree to provide accurate contact, health, and appointment information when booking a service.

First-time clients may be asked to arrive early to complete required paperwork, consent forms, or intake documents. Arriving late may reduce the amount of time available for your service, and the full scheduled fee may still apply.

8. Appointment Changes, Cancellations, and No-Shows

Appointments must be cancelled or rescheduled at least 24 hours before the scheduled appointment time.

If an appointment is cancelled or changed less than 24 hours before its scheduled time, you may be charged 50% of the applicable service fee.

If you fail to attend an appointment without providing notice, you may be charged 100% of the applicable service fee.

Metanoia Cryo and Massage may require a valid payment method to reserve an appointment or collect an applicable cancellation or no-show fee.

Exceptions may be considered at the discretion of Metanoia Cryo and Massage. An exception granted on one occasion does not require an exception to be granted in the future.

9. Prices, Payments, and Charges

Prices displayed on the website or through a third-party booking platform are subject to change.

Unless otherwise stated, applicable taxes, fees, add-on services, or other charges may not be included in an advertised price.

You agree to pay all charges associated with the services you request or receive. Final pricing will be confirmed before or at the time the service is provided.

Payments may be processed by a third-party payment or booking provider. Your use of that provider may also be governed by its separate terms, policies, and privacy practices.

10. Refunds

Completed services are generally not refundable solely because a client did not experience a preferred or expected result.

Any concerns regarding a service should be reported to Metanoia Cryo and Massage as soon as reasonably possible so the matter can be reviewed.

Refunds, credits, or corrective services, when offered, are provided at the discretion of Metanoia Cryo and Massage unless otherwise required by applicable law.

11. Gift Cards, Packages, and Promotions

Gift cards, service packages, discounts, and promotional offers may be subject to separate conditions presented at the time of purchase or promotion.

These conditions may include:

Expiration or redemption requirements, where permitted by law

Service or provider restrictions

Eligibility requirements

Appointment availability

Promotional deadlines

Limits on combining offers

Cancellation or no-show charges

Gift cards and promotional offers are not redeemable for cash except where required by law.

Metanoia Cryo and Massage may modify or discontinue a promotion at any time, subject to applicable law and any terms already provided to purchasers.

12. Client Conduct

Clients and website users are expected to communicate and behave respectfully toward staff, providers, other clients, and representatives of Metanoia Cryo and Massage.

Harassment, threats, discrimination, sexual misconduct, abusive behavior, intoxication, or conduct that creates an unsafe or disruptive environment will not be tolerated.

Metanoia Cryo and Massage may refuse or immediately end a service when inappropriate, unsafe, threatening, or unlawful conduct occurs. Payment may still be required for the reserved appointment time.

13. Age Requirements and Minors

You must be at least 18 years old to independently submit forms, consent to services, make purchases, or enter into agreements through this website.

A person under 18 may receive certain services only with the consent and involvement of a parent or legal guardian and when permitted by applicable law and professional requirements.

Some services may have additional age, health, or eligibility restrictions.

14. Contact and Consultation Forms

When you submit a contact, consultation, or booking form, you authorize Metanoia Cryo and Massage to use the information you provide to:

Respond to your inquiry

Contact you about a requested consultation or appointment

Confirm or manage a booking

Provide customer support

Communicate information related to requested services

Submitting a form does not create a provider-client relationship, guarantee an appointment, or obligate Metanoia Cryo and Massage to provide a service.

Do not submit highly sensitive medical, financial, or identification information through a general website form unless the form specifically requests it and provides an appropriate secure method for submission.

15. SMS Messaging Program

This section applies only when you voluntarily provide your mobile phone number and expressly agree to receive text messages from Metanoia Cryo and Massage.

Depending on the consent you provide, messages may include:

Consultation follow-ups

Appointment confirmations

Appointment reminders

Scheduling changes

Service-related updates

Customer-support communications

Requests for feedback

Promotional messages and special offers

Message frequency may vary based on your appointments, requests, and interactions with Metanoia Cryo and Massage.

Consent to receive marketing text messages is not a condition of purchasing or receiving services.

16. SMS Consent and Opt-Out Instructions

You may withdraw your consent to receive text messages at any time.

To stop receiving text messages, reply STOP to a message from Metanoia Cryo and Massage.

You may also use another clear opt-out request, such as:

CANCEL

END

QUIT

UNSUBSCRIBE

OPT OUT

After an opt-out request is received, you may receive one final message confirming that you have been unsubscribed. You will then stop receiving messages covered by that request unless you later provide new consent.

For assistance, reply HELP or contact Metanoia Cryo and Massage at 304-767-1776.

Opting out of marketing messages will not necessarily prevent communications that are legally required or necessary to complete an active transaction or respond to a request you initiated.

17. Message and Data Rates

Message and data rates may apply to text messages sent or received, depending on your mobile carrier and service plan.

Metanoia Cryo and Massage is not responsible for charges imposed by your wireless carrier. Contact your carrier for information about your messaging and data plan.

18. Mobile Carrier Disclaimer

Wireless carriers are not responsible for delayed or undelivered messages.

Message delivery may be affected by carrier availability, device settings, network conditions, technical issues, or other circumstances outside the control of Metanoia Cryo and Massage.

Metanoia Cryo and Massage does not guarantee that every text message will be delivered or received within a particular period.

19. Intellectual Property

Unless otherwise stated, all content appearing on this website is owned by or licensed to Metanoia Cryo and Massage.

Protected content may include:

Business names and logos

Website text

Photographs and graphics

Videos

Page layouts and designs

Service descriptions

Downloadable materials

Other original content

You may temporarily view or download website materials for personal, non-commercial use only.

You may not, without prior written permission:

Copy, reproduce, republish, or distribute website content

Modify website materials

Use website materials for a commercial purpose

Publicly display website content

Remove copyright, trademark, or ownership notices

Attempt to reverse engineer website software

Transfer downloaded materials to another person

Mirror website materials on another website or server

Permission to use website materials automatically ends if you violate these Terms. Upon termination, you must delete or destroy any unauthorized copies in your possession.

20. Trademarks

The names, logos, designs, slogans, and branding associated with Metanoia Cryo and Massage may be protected by trademark or other applicable law.

Nothing on this website grants you a license or right to use such branding without prior written authorization.

21. Third-Party Websites and Services

This website may contain links to or integrations with third-party websites and service providers, including booking, payment, mapping, social-media, review, or gift-card platforms.

Metanoia Cryo and Massage does not control and is not responsible for the availability, security, accuracy, content, terms, or privacy practices of independent third parties.

A link or integration does not necessarily constitute an endorsement.

Your use of a third-party website or platform is at your own risk and may be governed by separate terms and policies.

22. Disclaimer of Warranties

To the fullest extent permitted by law, this website and its content are provided on an “as is” and “as available” basis.

Metanoia Cryo and Massage makes no express or implied warranty that:

The website will always be available or error-free

Website content will always be complete or current

The website will be free from viruses or harmful components

A particular service, appointment, or provider will be available

Use of the website or a service will produce a specific result

Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.

23. Limitation of Liability

To the fullest extent permitted by law, Metanoia Cryo and Massage and its owners, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, consequential, or punitive damages arising from:

Your use of or inability to use the website

Your reliance on website information

Website interruptions, errors, or security incidents

The conduct or content of a third party

Your use of an external website or platform

These limitations do not apply where liability cannot lawfully be limited or excluded.

24. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Metanoia Cryo and Massage and its owners, employees, contractors, and representatives from claims, liabilities, damages, losses, and reasonable expenses arising from:

Your unlawful use of the website

Your violation of these Terms

Your infringement of another person’s rights

False or misleading information you submit

Your misuse of website content or services

25. Privacy

Your use of this website, its forms, and any SMS messaging program is also subject to the Metanoia Cryo and Massage Privacy Policy.

Please review the Privacy Policy here:

[Insert link to the Metanoia Cryo and Massage Privacy Policy]

The Privacy Policy should explain what information is collected, how it is used, which service providers may receive it, how long it is retained, and what choices may be available to users.

26. Changes to These Terms

Metanoia Cryo and Massage may revise these Terms and Conditions periodically.

Updated Terms will be posted on this page with a revised effective date. Unless otherwise stated, changes become effective when published.

Your continued use of the website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by law.

27. Termination

Metanoia Cryo and Massage may suspend or terminate your access to the website when it reasonably believes that you have:

Violated these Terms

Used the website unlawfully

Created a security risk

Interfered with the rights of another person

Engaged in abusive, fraudulent, or harmful conduct

Provisions that logically should remain effective after termination—including intellectual-property, disclaimer, liability, indemnification, and governing-law provisions—will survive termination.

28. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the greatest extent legally permitted.

The remaining provisions will continue in full force and effect.

29. No Waiver

A failure by Metanoia Cryo and Massage to enforce a provision of these Terms does not waive its right to enforce that provision or another provision in the future.

30. Entire Agreement

These Terms, together with the Privacy Policy, applicable consent forms, booking policies, and any service-specific terms presented to you, constitute the agreement between you and Metanoia Cryo and Massage concerning your use of the website.

31. Governing Law

These Terms and Conditions are governed by the laws of the State of West Virginia, without regard to conflict-of-law principles.

Any dispute concerning these Terms or the website will be handled by a court with proper jurisdiction, unless the parties agree to another lawful method of resolving the dispute.

32. Contact Information

Questions regarding these Terms and Conditions may be directed to:

Metanoia Cryo and Massage
3959 Teays Valley Road
Hurricane, WV 25526

Phone: 304-767-1776